Quality Guidelines

When accepting an offer on the Cutr platform, you’re agreeing to provide the manufacturing and related services as indicated on the order, adhering to Cutr’s quality guidelines as defined below. Any changes to these guidelines will be communicated in writing by Cutr and would apply to any subsequent orders thereafter.

The order must be produced in accordance with the requested:

• Materials
  ‍‍
  The order is produced with the indicated materials. These must be accurate in colour, finish, quality, brand (if specified), and grain direction (if specified).
• Finishes
  ‍‍
  When required, the order must be produced with an accurate finish.
  Sanding: correct level of sanding (P100-1000).
  Varnishing: correctly applied, fully dried, correct varnish material.
  Painting: correct colour, finish and brand, if specified.
  Edgebanding: correct material on requested sides
• Design
  ‍‍
  Accurate according to the design shared with the production partner. Correct dimensions, edge-specifications, radius measurements. Accuracy of holes/cutouts/grooves depth and placement.
  Tolerance of 0.5 mm unless otherwise specified in the offer.
  No missing elements.
• Other specifications
  ‍‍
  Accounting for requested specs. Any particular requirements, specifications, or additional services requested by the customer, included in the offer.
• Quantity
  ‍‍
  In requested quantity.
• Lead times
  ‍‍
  Within agreed lead time, unless otherwise aligned previously with Cutr.
• Fulfilment
  ‍‍
  Delivered to requested address within the indicated available time windows.
• Damages
  ‍‍
  No scratches, dents, nor other defects to the parts, surfaces, edges or finish.
• Packaging
  ‍‍
  Please find our packaging guidelines here.
• Assembly & Installation
  ‍‍
  When applicable:
  The order is assembled and installed such that all operable parts are functioning as intended. Quality is measured based on structural integrity and performance of each component of the order.

When accepting an offer on the Cutr platform, you’re agreeing to provide the manufacturing and related services as indicated on the order, adhering to Cutr’s quality guidelines as defined below. Any changes to these guidelines will be communicated in writing by Cutr and would apply to any subsequent orders thereafter.

The order must be produced in accordance with the requested:

• Materials
  ‍‍
  The order is produced with the indicated materials. These must be accurate in colour, finish, quality, brand (if specified), and grain direction (if specified).
• Finishes
  ‍‍
  When required, the order must be produced with an accurate finish.
  Sanding: correct level of sanding (P100-1000).
  Varnishing: correctly applied, fully dried, correct varnish material.
  Painting: correct colour, finish and brand, if specified.
  Edgebanding: correct material on requested sides
• Design
  ‍‍
  Accurate according to the design shared with the production partner. Correct dimensions, edge-specifications, radius measurements. Accuracy of holes/cutouts/grooves depth and placement.
  Tolerance of 0.5 mm unless otherwise specified in the offer.
  No missing elements.
• Other specifications
  ‍‍
  Accounting for requested specs. Any particular requirements, specifications, or additional services requested by the customer, included in the offer.
• Quantity
  ‍‍
  In requested quantity.
• Lead times
  ‍‍
  Within agreed lead time, unless otherwise aligned previously with Cutr.
• Fulfilment
  ‍‍
  Delivered to requested address within the indicated available time windows.
• Damages
  ‍‍
  No scratches, dents, nor other defects to the parts, surfaces, edges or finish.
• Packaging
  ‍‍
  Please find our packaging guidelines here.
• Assembly & Installation
  ‍‍
  When applicable:
  The order is assembled and installed such that all operable parts are functioning as intended. Quality is measured based on structural integrity and performance of each component of the order.